Shipping policy
Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or bank holidays.
UK Delivery We ship to all UK mainland addresses. Estimated delivery times are:
- Standard delivery: 3-7 business days
- Express delivery (where available): 1-3 business days
EU & International Delivery We ship to selected EU countries. Estimated delivery times are:
- EU: 5-10 business days
- Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.
Delays Occasionally, delivery times may be affected by factors outside our control, such as customs processing or carrier delays. We appreciate your patience and will always do our best to keep you informed.
Lost or Damaged Items If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at [your email address] and we will resolve the issue as quickly as possible.
Free Shipping We offer free standard shipping on all UK orders over [£X]. Orders below this threshold are charged at [£X].